Generally involved in project handling, time frames are set for responses, a lot of importance given for technical details like lifting, placing, route survey etc

(Rates / Services / Shipment status / Charges)
There are a lot of queries which is received, by mail as well as voice calls. Responding on a professional manner within accepted time frames is considered as a basic quality. Our experienced personnel take care of any queries with available information’s from the ERP or fetching information as required from the principal.

Arranging the booking as per the customer’s / agent’s requirement and co-ordinating between the carrier and the shipper for smooth execution. Buying / Selling, scope involved are clearly communicated.

To make sure the CRM is updated with all critical information regarding a customer helps in keeping the customer happy as well as taking the right decisions at the right time.

The import revenue depends more or less on the volume of nominated cargo, the process involves receiving the enquiry till the shipment arrives destination and making sure all stake holders are kept up to date with the shipment status.

The visibility of our sailing schedule whether it is on a portal or on regular updates forwarded is expected by customers for their planning and scheduling. We can get the schedules , arrange as per format and forward on a regular basis or update the portal regularly.

In the current scenario, it will be difficult for the sales person to make regular visits to customers , with VOIP facility we can make sure the customer is being followed up regularly through calls and we don’t miss any enquiries.